Returns & Exchanges

At Chessington Garden Centre, we want you to be completely satisfied with your home and garden purchases. If you are not happy with your order, you can return most items in their original condition within 28 days of receipt for a full refund or exchange.

1

Notify Our Team

Contact our customer service department via email or telephone to initiate your return request and receive a unique Return Authorization number.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all tags, manuals, and accessories are included to prevent damage during transit.

3

Dispatch the Parcel

Send your package back to our Chessington warehouse using a tracked courier service, or bring it directly to our in-store Information Desk for a manual drop-off.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing